Detalles de la Vacante

Responsibilities will include coordinating with cross-functional Contact Center Operations, Enterprise Engineering, Unified Communications, Networks, Cloud Operations, Security and Contact Center product communities to drive the implementation of Contact Center solutions which meet the strategic needs of the business.

5+ years of Routing Development 5+ years of Genesys Framework Previous experience and expertise with two or more of the following vendor products (both cloud and on-premises): Genesys, NICE, Cisco, Aspect, Avaya and Nuance.

Strong understanding of VoIP QoS and SIP Protocol troubleshooting. Technical knowledge to Configure, maintain, troubleshoot Call agents, ACD Systems, enterprise voice/contact center solutions, VoIP technology, IVR systems, Call Recording.

Ability to organize workload for effective implementation Ability to interact effectively at all levels with sensitivity to cultural diversity Ability to function as an effective team leader

Work closely with other functional teams (Network/Telecom/Cloud Ops/Security/Database) Develop Contact Center technical documentation as required Providing system configuration, administration and documentation support.

Bachelor’s degree in a technical/business discipline

Inglés