IT Support Engineer

Descripción

The IT-Support team members are IT professionals who provide technical help for oracle employees 24x7x365 support. Analysts respond to inquiries on call, chat, web tickets, cloud support, and they evaluate and resolve issues relating to IT equipment and applications. They provide technical support for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks.

Experiencia

Minimum 3 years of relevant experience working as IT Service Desk analyst level 2+

Conocimientos

Cloud Infrastructure and Concepts IT Security and Data Protection Powershell Network Linux/Unix OS

Habilidades

Strong customer skills and customer oriented Should have excellent communication skills English/Spanish (Oral & Written)

Actividades

Perform remote troubleshooting through diagnostic techniques Provide the best solution based on the issue and details provided by end user

Educación

BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).